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Always install the latest software version in order to enjoy your product's latest features. Updates are easy using our Beoplay mobile app. Inside the app, the download icon indicates that the latest version is available for download. Click it to automatically download the update.

You can use any USB Type-C cable to connect your Seoul speakers to your PC/MAC. This cable runs from the computer's USB outlet (depending on how old your device is, you may need to purchase an adapter) to the line-in socket of your Seoul speaker.

Our app does not currently support our older products. Use the touchpad on H9i or the middle button on H8i to control the play/pause function. The way you wear the headphone will also affect the functionality of the automatic play/pause.

First, switch your device and B&O PLAY Bluetooth speaker on. Then press the Bluetooth button on the B&O PLAY Bluetooth speaker for more than 2 seconds. When the product indicator starts flashing blue, find the B&O PLAY Bluetooth speaker in the Bluetooth list on your device and select it. When a sound prompt is heard on the speaker and the product indicator turns solid blue, the two are paired.

If you're experiencing an issue connecting the Beoplay A1 to your device, checkout the documentation and solutions below:

Interference with the Bluetooth signal – Bluetooth operates in the 2402 to 2480 MHz range and may be disturbed by other 2.4 GHz networks (e.g. WiFi routers and networks, wireless keyboards, mouse, etc). Turn off or remove other Bluetooth connections in the surrounding area, then try connecting again. Alternatively, go to another location, such as an elevator or outside, that has less Bluetooth noise from other products to test your connection.

Distance between the E8 and Bluetooth device - Face the front of your product towards the Bluetooth transmitting device (max distance is 10 meters and line-of-sight). Note that the Bluetooth antenna must be in your right earbud.

E8 Bluetooth receiver in the right earbud – If you wear a sports watch (e.g. an Apple watch) on your left wrist and are experiencing dropout issues, we recommended moving the watch to your right wrist.

To remove all paired devices from any of our speakers, press and hold the Bluetooth button and the power button simultaneously for more than 3 seconds. This resets the speaker to factory settings and the speaker will be in pairing mode when you turn it back on.

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Amazing!

I ordered an 8x10 portrait in the princess style and it came out absolutely beautiful! They even added her name for me! I love it!

Love it!

The artwork is puuuurfect! The customer service is excellent!

Exceptional!

Received our awesome Dr Jimmy Fallon cat print and oh my goodness...itโ€™s the best! Jimmy Fallon has a lot of hair and the team worked really hard in maintaining his โ€œmad scientistโ€ look he has with his facial hair and itโ€™s puuuurfect! Very appreciative of not only the final product but the ability to receive proofs prior to printing!

Exceeds expectations!

Received our Tuxedo Elton John cat print in an extremely prompt manner! The quality is superb!!

FANTASTIC!

I got a portrait made for my parents of their two cats who are nearly twins. The likeness is perfect and clever and they are thrilled!!

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